Who makes these crystal glass creations?
The artist, Angelo Tiozzo, and his associates make them by fashioning crystal glass rods into various shapes. Gala Glass was once a one-man operation but has now grown to include the second generation of the Tiozzo family.

How many different creations do you carry?
We are proud to offer our clients a selection of over 200 crystal glass handmade creations.

What is crystal glass?
Crystal glass is a top-quality glass that we use in all our creations. We use either clear crystal glass (which can also be trimmed with 22k gold) or Murano crystal glass which is a world renowned colored glass.

Are these creations hand-made or machine made?
All our creations are hand-made. The gold trim is also applied by hand.

Can I still make a payment if I don't have a PayPal account?
Yes! When you are ready to checkout, you will be transported to a secure PayPal page (like the one below) to make your payment. If you want to pay using PayPal, you can login on the right-hand side. If you want to pay without using PayPal, you can click on the "Continue" link on the left-hand side (which we highlighted on the image above).

Do you have a year-round store?
We sell our handmade creations year-round through our online boutique. Click here to view it. We only sell our handmade creations through our kiosks in the months leading up to the holiday season. To view our kiosk locations click here.

How long will it take to get my handmade creation shipped to me?
Within Canada, it usually takes between 1 to 7 business days to receive your package but can take a few business days longer depending on where you live and the service you choose. In the US, it usually takes between 1 to 10 business days to receive your package but can take a few business days longer depending on where you live and the service you choose. Please click here to take a look at our shipping policy.

What is the last date I can order so that my package arrives before December 24?
It depends on where you live and what service you choose. You can get more specific information at our Shipping Policy page by clicking here.

What if I dont like my handmade creation. Can I return it?
Yes! We want you to be completely satisfied with your order. Please click here to take a look at our return policy.

I subscribed to your contest but I don't receive the Gala Glass Newsletter!
If you never received the Gala Glass Newsletter, make sure that you have confirmed your email address (you should have received a confirmation email from us - which may have landed in your "spam" account). We do this to ensure that you really are the person you claim to be and that you are interested in receiving information from us.

If you have confirmed your email address with us and you no longer receive the Gala Glass Newsletter (we send one out about once a month), it is probably being blocked by your company or your internet provider's filters. This is something we have very little control over, but there are things that you can do:

• Ask your company or internet provider's administrator to always accept email messages from 'mtiozzo@galaglass.com'.
  
  
• Add 'mtiozzo@galaglass.com' to the "safe list" or "friends list" in your email program (ie: Microsoft Outlook, Mozilla Thunderbird).



• Finally, you can register to our contest using an email address that is not filtered by a third party, (ie: Yahoo, Gmail, Hotmail).

What is murrina?
Murrina is a small crystal glass disc used in a variety of glass applications to add a burst of colour to a given creation and is a symbol of the Murano glassmaking tradition (see image at top of the page).
It is created by fusing thin Murano crystal glass rods together. Various colours are used to produce a wide range of symbols and images. The rods are then stretched so as to create a long and thin rod. When this new rod has been pulled into the desired diameter, it is cut to create small disc-like shapes (murrina) which retain the symbol or image of the new rod. We use murrina in the creation of some of our pieces including our rooster.

Where is this company from?
Gala Glass has been a Canadian company based in Ontario since 1966.

Do you sell wholesale?
We are committed to only selling retail.
After experimenting with selling crystal glass creations in jewelry stores and gift shops, Gala Glass opted to have more direct contact with its clients.
Our selling philosophy is: "Make a small profit on each creation, and you can sell more creations. Sell many creations, you make a living."

Do you sell handmade oil lamps?
We do sell a range of crystal glass lamps and oil to fuel them in a rainbow of colours. Click here to view our selection of handmade crystal glass lamps

How long does the lamp's wick last?
Our fibreglass wicks last for years since the lamp oil burns but the wick does not.

How long does a bottle of oil last?
One bottle will last for approximately 90 hours of use.

Do you make creations on request?
We cannot accommodate client requests since each new creation takes roughly 6 months of designing and refining to perfect.

Do you do repairs?
We do not do repairs but we suggest you try “Epoxy Glue for Glass”. People often get excellent results with it. We do not repair because:

The broken area always remains weaker.

Often when you reheat crystal glass, it explodes.

Usually it takes more time to repair a creation than it does to make two new ones.

When you repair a creation, the seam always shows.