Who makes these crystal glass creations?
The artist, Angelo Tiozzo, and his associates make them by fashioning crystal glass rods into various shapes. Gala Glass was once a one-man operation but has now grown to include the second generation of the Tiozzo family. The third generation of the Tiozzo family is currently hanging out in the studio playpen under the supervision of doting parents and grandparents!

Do you have a year-round store?
We sell our handmade creations year-round through our online boutique. Click here to view it. We also sell our handmade creations through our kiosks in the months leading up to the holiday season. To view our kiosk locations click here.

What is crystal glass?
Crystal glass is a top-quality glass that we use in all our creations. We use either clear crystal glass (which can also be trimmed with 22k gold) or Murano crystal glass which is a world renowned colored glass.

Are these creations handmade or machine made?
All our creations are handmade. The gold trim is also applied by hand.

How do I know it is safe to shop on your online boutique?
We take great pride in offering a safe and secure online shopping experience. That is why we use PayPal as our payment processor. As of today, PayPal has well over 100 million member accounts in 190 countries and regions. Not only does PayPal promise to protect customers from revealing their credit card info to merchants (that means no one here ever sees that information ... ever) but they use highly advanced encryption methods to protect that information from the bad guys. We also respect your privacy and we're committed to protecting it. Click here to see our Privacy Policy.

Can I still make a payment if I don't have a PayPal account?
Yes! When you are ready to checkout, you will be transported to a secure PayPal page (like the one below) to make your payment. If you want to pay using PayPal, you can login on the right-hand side. If you want to pay without using PayPal, you can click on the "Continue" link on the left-hand side (which we highlighted on the image above).

I want to order more quantities than are available on your online boutique. Is it possible to order more?
We do carry more quantities of certain handmade creations. Please contact us at studio@galaglass.com and we will do our best accomodate you.

How long will it take to get my handmade creation shipped to me?
Orders placed are usually processed within 24 hours of order receipt, with the exception of orders placed over the weekend which will be processed on Monday. Gala Glass will send you an e-mail confirming when you order has been processed and shipped. From that time, please allow the following time for shipping:
Within Canada, it usually takes between 1 to 5 business days after the order has been shipped to receive your package but can take a few business days longer depending on where you live and the service you choose.
In the US, it usually takes between 1 to 10 business days after the order has been shipped to receive your package but can take a few business days longer depending on where you live and the service you choose.
Please click here to take a look at our shipping policy.

What is the last date I can order so that my package arrives before December 24?
It depends on where you live and what service you choose. You can get more specific information at our Shipping Policy page by clicking here.

I took too long to place my order and now there is no way it will arrive on time. What can I do?

• You can send a Gala Glass online gift certificate within minutes - makes a great last minute gift! Click here to send a gift certificate.



• Also, if you are ordering between November and December, you can shop at one of our kiosks which will remain open until December 26th. To find the store nearest you, click here.

I received a tracking number with my online purchase. How do I track my package?
If your package is being sent in Canada, click here and enter your number in the "What is the tracking number?" section.
If your package is being sent in the U.S., click here and enter your number in the "Track and Confirm" section (right-hand side).

Can I view my order history?
If you placed your order with a username, you will be able to view your order history. Simply click here to view your order history.

Does my handmade creation come in a decorative box?
Absolutely! Our handmade creations all come in their own distinctive gift boxes which make a great impression to gift recipients.



How do I get a discount coupon?
When your subtotal equals $75 or more, we will send you a $5 coupon for your next purchase. If you subtotal equals $150 or more, we will send you a $10 coupon. If your subtotal is $225 or more, we will send you a $15 coupon. If your subtotal is worth over $300, you qualify for our bulk order discount which you can find out more by clicking here.

How do I redeem my discount coupon?
Place your order as you usually would. When you are done, click on the "My Cart" button at the top of the site. You will find everything you plan to order - much like the image below:

At the bottom, there is a section called "Redeem a Discount Code". Enter your code in that box, press the "Submit" button and your discount will appear!

What if I don't like my handmade creation. Can I return it?
Yes! We want you to be completely satisfied with your order. Please click here to take a look at our return policy.

I subscribed to your contest but I don't receive the Gala Glass Newsletter!
If you never received the Gala Glass Newsletter, make sure that you have confirmed your email address (you should have received a confirmation email from us - which may have landed in your "spam" account). We do this to ensure that you really are the person you claim to be and that you are interested in receiving information from us.

If you have confirmed your email address with us and you no longer receive the Gala Glass Newsletter (we send one out about once a month), it is probably being blocked by your company or your internet provider's filters. This is something we have very little control over, but there are things that you can do:

• Ask your company or internet provider's administrator to always accept email messages from 'mtiozzo@galaglass.com'.
  
  
• Add 'mtiozzo@galaglass.com' to the "safe list" or "friends list" in your email program (ie: Microsoft Outlook, Mozilla Thunderbird).



• Finally, you can register to our contest using an email address that is not filtered by a third party, (ie: Yahoo, Gmail, Hotmail).

What is murrina?
Murrina is a small crystal glass disc used in a variety of glass applications to add a burst of colour to a given creation and is a symbol of the Murano glassmaking tradition (see image at top of the page).
It is created by fusing thin Murano crystal glass rods together. Various colours are used to produce a wide range of symbols and images. The rods are then stretched so as to create a long and thin rod. When this new rod has been pulled into the desired diameter, it is cut to create small disc-like shapes (murrina) which retain the symbol or image of the new rod. We use murrina in the creation of some of our pieces including our rooster.

Do you sell handmade oil lamps?
We do sell a range of crystal glass lamps and oil to fuel them in a rainbow of colours. Click here to view our selection of handmade crystal glass lamps

How long does the lamp's wick last?
Our fibreglass wicks last for years since the lamp oil burns but the wick does not.

How long does a bottle of oil last?
One bottle will last for approximately 90 hours of use.

Do you sell wholesale?
We have always been committed to selling directly to our clients.
We recently realized that we could reach and satisfy more clients by working in cooperation with other stores. If you are interested in becoming one of our wholesalers, click here to apply.

Do you make creations on request?
We cannot accommodate client requests since each new creation takes roughly 6 months of designing and refining to perfect.

Do you do repairs?
We do not do repairs but we suggest you try “Epoxy Glue for Glass”. People often get excellent results with it. We do not repair because:

The broken area always remains weaker.

Often when you reheat crystal glass, it explodes.

Usually it takes more time to repair a creation than it does to make two new ones.

When you repair a creation, the seam always shows.